Microft Ltd and its subsidiaries operating under the brand Moving Global Logistics “MGL” (hereinafter called Moving Global Logistics “MGL”’) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. In the following, we explain what information Moving Global Logistics “MGL” collects when you visit our website and how this information is used.
Scope of this Policy
This Notice applies to all users using our services, websites, applications, features or any other services globally, unless covered by a separate Privacy Notice.
■ Shippers: shippers, including their employees, or individuals who send a shipment
■ Shipment receivers: any individual who receives a shipment
■ Persons showing interest in us and our services
■ Business partners: business partners, including their employees
■ Employment candidates: individuals that apply for a job with us
All the above subjects are referred to as “you” or “your”.
What is Personal Data?
Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity – such as favorite websites or number of users of a site – is not considered personal data.
Who Is Responsible?
This Privacy Notice applies for the data processing carried out by:
Microft Ltd 38, Studio 5,, Thomas Ashby Street, Marsaskala MSK3272, Malta
If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer.
If you have any further queries regarding data protection in connection with our website or the services offered there, please contact data protection:
We only process your personal data when required for a specific and allowed purpose.
CONTACT DATA
Information to contact in specific situation e.g. when using one of our services.
Such as: Full name, phone number, address, email address etc..
PROFILE DATA
Information on your myMGL profile, including delivery preference.
Such as: Your delivery preferences, origins and destinations,
SHIPMENT DATA
Information related to the pick-up and the delivery of your orders.
Such as: Your address, origins and destinations, documents, order number
SURVEY DATA
Information provided by you at one of our branches, over the phone or via online surveys.
Such as: Your full name, address, email address, phone number etc
What Are the Purposes of and the Legal Basis for the Processing of Personal Data?
Visiting Our Website
MGL is committed to preserving the privacy of users of our websites. When you visit our web pages, The following data are collected: IP address, hostname of the accessing computer, website from which you accessed this website, a list of the sites you visited within the scope of our overall Internet presence, the date and duration of your visit, notification of whether the visit was successful, volume of data transferred, information about the identification data of the browser type and operating system used by you. Temporary storage of this data is necessary during your visit to the website in order to allow the website to be delivered to you. Further storage in log files is performed to ensure the functionality of the website and the security of our IT systems. The legal basis for the processing of the aforementioned data categories is therefore Art. 6 (1) (f) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition or an information request.
The data are deleted as soon as they are no longer needed to achieve the purpose for which they were collected. For the provision of the website, this is the case when the session terminates. The log files (access logs) are kept for administrators to access directly and exclusively for a period of 24 hours. After that, they are only available indirectly through a restore from backup tapes and are permanently deleted after 30 days.
As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). The legal basis for geo-localization is your consent according Art. 6 (1) (a) GDPR by enabling the respective function. We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.
Use of Cookies
This website uses cookies and similar technologies, (hereafter “technologies”), which enable us, for example, to determine how frequently our internet pages are visited, the number of visitors, to configure our offers for maximum convenience and efficiency and to support our marketing efforts.
When you access our website, a Pop-Up with the necessary cookies and your consent is required to the use of certain technologies, such as analytical cookies or similar technologies.
The processing of data by means of technically necessary cookies is based on our legitimate interest according to Art. 6 (1) f) GDPR to ensure that you can use our website the best possible way, to ensure that our website operates correctly and to guarantee an convenient and undisturbed user experience. These kinds of cookies are stored exclusively for the duration of your visit to our website. They are automatically deleted when you close your browser.
In addition, you will be informed that we use other technologies (performance, functional or analytics technologies) for storing information about visitors who repeatedly access one of our internet pages. The purpose of using these technologies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. These technologies will only be processed on the basis of your prior given consent according to Art. 6 (1) a) GDPR.
Notwithstanding the information in the Preference Center, and only if you have consented to the use of cookies and other technologies as described above, we also use them for the purposes described below.
Social Media
1. Introduction
Microft Ltd (hereinafter called 'MGL') is pleased that you have visited our social media presences and are interested in our company and our products and services. In the following, we would like to inform you about certain issues related to data protection that apply when you visit our social media presences.
■ Our social media presences are made available by the respective operators of the social media platform pursuant to the applicable terms and conditions of use. The respective platform operator is solely responsible for the technical operation of this profile.
■ MGL is solely responsible for the content that MGL posts on this page (such as information about our company, products, services, sweepstakes, campaigns) and for our interaction with visitors to our profile.
■ The operators of the social media platform operate the entire IT infrastructure of the platforms. It makes its privacy policy available to users and has its own separate relationship with registered users of the platform. The operators of the social media platforms are solely responsible for all data protection topics involving your user profile, to which we have no access.
■ We have no influence over the data processing by the operators of social media platforms who collect them. Furthermore, we have no information regarding the extent to which, the purposes for which or the length of time that the operators of the social media platforms store personal data and possibly analyze, link or transfer them to third parties.
■ Please note that your personal data can, under certain circumstances, also be processed outside of the European Union/European Economic Area. This could result in data protection risks for users because an adequate level of data protection cannot be guaranteed in such cases and the ability to assert data subject rights is limited.
■ Please see the respective privacy policies and cookie policies for the social media platforms to learn more about their data processing activities and how you can exercise your rights vis-á-vis the operators of the social media platforms.
■ If you would like to contact MGL directly – in other words, without the involvement of the social media platforms – please use the contact service on our website
2. Contacting the data controller and data protection officer
MGL is the data controller for the information it posts and also for the data processing that falls in its area of responsibility for the following social media presences:
■ Facebook:
■ Instagram:
■ TikTok:
■ Twitter:
■ YouTube:
■ LinkedIn:
To the extent that it concerns the processing of personal data as part of page insights, the following platform operators are jointly responsible, along with us, for data processing. Joint data processing is based on an agreement between the joint controllers pursuant to Article 26 of the General Data Protection Regulation (GDPR).
3.1. Data processing in connection with our social media presences
We make use of our social media presences to inform you about, for example, our company, products, services, campaigns and sweepstakes and to interact with you regarding various topics and respond to your inquiries. The data processing performed in this connection is undertaken to safeguard our legitimate interests in accordance with Article 6(1)(f) of the GDPR. Our legitimate interest lies in public relations work and communication.
The social media platform operator publishes the information you provide on our profile, such as comments, likes, images and videos, and we process this information solely for the abovementioned purposes. We reserve only the right to erase illegal content should this be necessary. This applies, for example, to posts that constitute infringements of the law or are unlawful, hate comments, suggestive comments (explicitly sexual content) or attachments (such as images or videos), which under circumstances violate copyrights, privacy rights, criminal law or Microft Ltd “MGL’s” ethics rules.
Data are also collected for the purpose of holding and processing sweepstakes. The details, such as which data are processed and the purpose of the processing, can be found in the privacy notices and terms and conditions of the respective contest.
If you would like to exchange personal data with us, we recommend that you contact our
3.2. Data processing of page insights for statistical purposes
The social media platform operators from Facebook, Instagram and LinkedIn provide us with page insights, for which we are jointly responsible together with the platform operators. Page insights are anonymous statistics that are generated as a result of certain events and are tracked by social media platforms via cookies and similar technologies when a user such as you interacts with our social media profile. We can use the page insights, which contain no personal data, to see which content is particularly accessed by which group of individuals. This allows us to optimize our social media presence. This represents a legitimate interest on our part for the processing that takes place. The legal basis for data processing related to page insights is Article 6(1)(f) of the GDPR. We would like to point out that data processing can also take place independent of whether you are logged in or registered on the social media platform. We are unable to influence the use of cookies and similar technologies on the social media platform and, in this respect, refer you to your ability as a user to change your settings regarding the related data processing via the respective cookie banner on the social media platform (granting or not granting your consent).
3.3. Social media monitoring
We use social media monitoring in order to obtain a picture of how our business, our products and our services are viewed and, based on this, identify potential for improvement. This entails analyzing posts on the social media platform based on the channel links used and relevant hashtag links. Only those posts to which you allow full public access will be used for this. The legal basis for processing personal data as part of social media monitoring is Article 6(1)(f) of the GDPR because we have a legitimate interest in identifying in freely accessible statements possible deficits in our products or services and responding appropriately.
4. Rights of the data subject
You may exercise your rights as set forth in this Privacy Notice by using our
If you would like to exercise your rights as a data subject vis-à-vis the social media platform operators, please use the contact options provided by the platform operators on the social media platforms. Should we receive an inquiry that falls within the area of responsibility of the social media platforms, we will forward it to them for further processing.
5. Storage periods
The length of time during which your data are stored will depend on the particular context of the processing and will be based on the parameters imposed by data protection law. All public posts you make on our profiles will remain on our profiles for an unlimited time, unless we erase them on the basis of an update of the original post, a breach of law or an infringement of our guidelines. You may of course erase your posts, comments and the like at any time yourself or exercise your right to have us erase them.
In the case of the social media platform operators’ erasure of your data, we have no influence over this and therefore refer you to the privacy policy of the respective platform operator.
Use of Google Maps
We offer you an improved user experience on this website by integrating Google Maps as part of the MGL Finder, particularly to henance the accuracy of the addresses while you book a service. The use of Google Maps may indicate a transfer of personal data to the United States of America. The USA is not considered by the European Court of Justice to have an adequate level of data protection. In particular, there is a risk that your data may be subject to access by U.S. authorities for control and monitoring purposes and that no effective legal remedies are available. This data transfer will not occur without your prior knowledge or agreement. We will ask for your explicit consent in accordance with Art. 6 (1) a GDPR in conjunction with Art. 49 (1) a) GDPR before Google Maps are activated and data is transferred to the USA. We have no influence on the further data processing by Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). We refer to the Privacy Policy of Google. Your consent will be asked again each time you visit the website. Of course you can also get information about MGL locations without using Google Maps.
Performance of a Contract
For pre-contractual and contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you.
On offer the following services:
■ Get a Quote
■ MGL for Business
■ Track & Trace
■ Ship Now
■ Customer Service
Get a Quote
In order to get back to you via email or phone to make you an offer, you can use one of our Get a Quote services. Depending on the country you are residing and in order to get you to the right expert team or tool within MGL, we either ask whether you would like to ship parcels or documents, cargo / freight or international business mail and whether you are a business or private customer.
Based on this information your request will be directed to our business divisions and you will immediately receive a product card with price and further details with an offer that best suits your request. It could also be that we ask you for the following details: country of origin and destination including city and postcode (we need an approximate origin and destination in order to give you a quote for your shipment as accurate as possible) and weight and dimension of the shipment. Depending on your request we might also ask the quantity, whether documents or dangerous goods are involved or whether it is palletized or stackable. This information is also forwarded to one of our business division, and you will immediately receive a product card shown with price and further details regarding your shipment and optional add-ons.
By clicking on the “continue to booking” button you will be forwarded to the respective business division’s booking tool system.
Hence, on moving-global.com we basically do not collect or otherwise process your personal data for our Get a Quote service. However, if data is nevertheless considered personal, such as the city and postcode, the legal basis for this is the contract in progress (Art. 6 (1) b) GDPR) and a legitimate interest in being able to submit our offer as accurately as possible (Art. 6 (1) f) GDPR).
Provided that no statutory or contractual retention periods needs to be observed, your request will be stored for a maximum of 30 days with the relevant business unit which finally made the quote as proof of proper processing and for the purpose of further optimizing services. On moving-global.com the respective data is stored for a maximum of 30 days if you have used the safe shipment service and unless not earlier deletes by yourself.
MGL for Business
If you are using or MGL for Business service we ask you for the shipping destination, the volume and the frequency of the shipment. Based on this information and your shipping needs, your request will be send to our business units and allocated to those which services best fit your requirements. In order to get in touch with you as soon as possible we also ask you for your companys name, your name, business address, email address and phone number. This data will also be forwarded to the respective business units and is necessary to take steps at your request prior to entering into a contract and/or for the performance of a contract. The legal basis is therefore Art. 6 (1) b) GDPR.
Provided that no statutory or contractual retention periods need to be observed, your request will be stored for a maximum of 30 days with the relevant business unit which finally made the quote as proof of proper processing and for the purpose of further optimizing services.
Track & Trace
You can use the Track and Trace service to track shipments addressed to you or sent by you, and also view the expected time of delivery. To this end the tracking information is sent to the respective business unit to find the status of the shipment. You will also receive all important detailed information about your shipment from the respective business unit. In addition, the sender or recipient can also receive further information about the shipment in question by e-mail or SMS. For this purpose, the e-mail address or mobile phone number of the recipient of the notification can be stored and the notification activated. In this context, the person entering the data must ensure that the notification recipient agrees to the processing of e-mail address, mobile phone number and notification.
The following data are processed as part of shipment tracking: shipment number, name and address of the sender, name and address of the recipient, e-mail address of the sender/recipient if applicable, name and address of the alternative recipient if applicable, customer data of the sender, product or service name, shipment history, signature of the recipient, confirmation that a minimum age has been checked (over 16/over 18)..
The data are processed for the purpose of fulfilling the contract on the basis of Art. 6(1) (b) GDPR..
To enhance user convenience, when using shipment tracking MGL automatically generates a list of the last shipment number searched for via the shipment search: This function saves you having to re-enter the shipment number when checking the shipping status of your shipment. In this context, you can name individual shipments according to your preference (“Shipment title"). For this purpose, the application saves a list of the last shipment searches in a cookie.
Ship Now
Our Ship Now service leads you to our customer portals (e.g. myMGL or My Account). You can also continue as guest and you will be forwarded to our business unit which best meets you shipping needs. In any case we will not process your personal data at this stage. Same applies if you would like to schedule a redelivery. After a few questions about your shipment you will be directed to our various customer portals where you can arrange the redelivery in detail.
Customer Service
You can contact us at any time with questions via our Customer Service. Depending on the respective business unit, you will either be forwarded directly to the website of the respective business unit or we ask you to fill out a contact form beforehand, which requests the following data categories and then forwards them to the respective responsible business unit: your customer reference no., your name, the name of your company, postal address, email address and telephone no. country / region and the sector you are working for. The legal basis is Art. 6 (1) (b) GDPR, as this processing is carried out in order to prepare or to fulfil a contract. Furthermore, you provide the data voluntarily for the purpose of contacting us, so your consent is another legal basis, Art. 6 (1) (a) GDPR.
In addition you have the option to consent to promotional emails about our services. To this end we also forward your contact data to our business divisions. The legal basis for this is your consent according to Art. 6 (1) (a) GDPR.
Logistics Solutions to Help Your Business
Moving Global Logistics invest time and expertise to fully understand your business before designing plans to improve your supply chain. We take responsibility for the performance of all our suppliers and for ensuring the availability of resources.
Malta Office: +356 79773577 UK Office: +44 20 80503717
We use technologies like cookies to store and/or access device information. We do this to improve browsing experience and to show (non-) personalized ads. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
